Frequently Asked Questions
Everything you wanted to know, and more
General
What makes DrinkAid better than other brands?
DrinkAid is the only solution on the market that provides heavy duty protection against acetaldehyde, the root cause of alcohol's side effects. This is done via 4 mechanisms:
- Increasing the activity of ALDH enzymes that break down acetaldehyde
- Increasing NAD+, an important cofactor that breaks down acetaldehyde
- Directly breaking down acetaldehyde by providing electrons that oxidize acetaldehyde into acetic acid
- Acting as a protection buffer against liver cell damage caused by acetaldehyde.
Due to how DrinkAid stacks these synergistic mechanisms, DrinkAid users report feeling less intoxicated, retaining more cognitive faculties and sobering up quickly after drinking.
Will DrinkAid increase my alcohol tolerance?
Yes, if taken before drinking.
Does DrinkAid work for all types of alcohol?
Yes, all alcoholic drinks contain ethanol which converts into toxic acetaldehyde. DrinkAid breaks down this toxic compound so you can avoid any side effects.
Why does DrinkAid have less DHM than other brands? Isn't more DHM better?
This is one of the biggest scientific myths used for marketing purposes. The bioavailability of DHM is only 4.02%, so occupying more capsule space with it actually leads to exponentially decreasing effectiveness relative to what could otherwise be achieved (with good formulation work)! Our R&D team has personally tested all possible doses of DHM and noticed a point of significantly diminishing returns. This is why we have dosed DHM in the perfect sweet spot, making space for more ingredients to work together in unison.
Can I still get the alcohol buzz?
Yes, you will still be able to feel the positive buzz because acetaldehyde is mostly responsible for the negative side effects of alcohol consumption.
Why do I still feel hungover?
More alcohol requires more protection. For heavier sessions, we recommend taking DrinkAid before and after drinking. Additionally, ~20% of hangover symptoms are due to dehydration. Remember to drink enough water when consuming alcohol.
Are there any side-effects?
Taking Drinkaid before drinking will make it more difficult to get drunk. We see this as a positive side effect!
We have not received any reports of negative side effects thus far.
Will I get hit twice as hard once DrinkAid wears off?
No, DrinkAid breaks down toxic acetaldehyde in an irreversible manner.
Can I use DrinkAid to lower my Alcohol Breath Content?
We’re still conducting studies so we can’t give a concrete answer, but we’re optimistic based on initial findings! We certainly hope so, since lower alcohol levels would mean safer roads for everyone. That said, please don't drink and drive!
Does DrinkAid have any safety certifications?
DrinkAid is compliant with local regulations and produced in a GMP-accredited facility. We also send every batch of ingredients for HPLC purity testing.
Orders & Shipping
Where can I buy DrinkAid?
DrinkAid is available on our website, Amazon, Shopee and Lazada in select countries. We are also in over 200 retail stores in Singapore. Use our Store Locator feature to find a store near you.
How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking details.
For local orders shipped from Singapore, the Philippines, or Malaysia, processing typically takes 1–3 business days from the date of payment. Orders placed before 12:00 pm SGT are usually shipped the same day.
International orders are processed within 3–5 business days from the payment date.
If you haven’t received your tracking information after 5 business days, please reach out to us at hello@drinkaid.co and we’ll be happy to help.
I keyed in the wrong shipping address. What should I do?
Drop us an email at hello@drinkaid.co with the correct address as soon as possible, and we'll update it on the back end.
Can I cancel my order before it has been shipped?
We know things don’t always go to plan. If you need to cancel your order, please contact our support team at hello@drinkaid.co as soon as possible with your order details. We’ll do our best to help cancel the order before it’s processed and shipped.
Do you offer free shipping?
Yes, we offer free shipping in SG, MY & PH with min spend of S$10 / RM30 / ₱450.
My order hasn't arrived within the estimated delivery time. What should I do?
If your order hasn’t arrived within the estimated delivery window, here are a few steps to help track it down:
- Check your tracking details - Start by reviewing the tracking information sent in your shipping confirmation email. This will show the most recent updates and estimated delivery progress.
- Check your local postal service (for international orders). International orders are shipped via postal services. Once the package reaches your country, local postal service websites often provide more detailed and up-to-date tracking information than the original carrier.
- Contact the carrier. If tracking updates are unclear or show a delivery issue, reaching out directly to the carrier or local postal service can often provide faster answers.
Occasional delays can happen due to weather, customs processing, or logistical challenges. If you need extra help at any point, our support team is always here to assist.
How long does shipping usually take?
For customers in Singapore, Malaysia, the Philippines, and Thailand, delivery typically takes 2–5 business days after your order has been dispatched.
International shipping times may vary by destination and can take up to 28 days, from our warehouse, through customs, to your doorstep.
During peak periods and holidays, deliveries may take slightly longer than usual due to increased shipping demand. While delays caused by customs, weather, or local carriers are occasionally unavoidable, we’re always working to ensure your DrinkAid order reaches you as quickly as possible.
What is your refund policy?
We’re confident that DrinkAid is one of the most effective products in the market, but we also recognise that everyone’s body is different. If DrinkAid isn’t right for you, we’ve got you covered.
Simply email hello@drinkaid.co within 45 days of purchase, and we’ll help arrange a refund. If you’re not satisfied for any reason, we’ll refund your first order, covering up to one unit of each product, regardless of the number of doses per unit.