Our Shipping and Refund Policy
Shipping Method & Time
| Country | Shipping method* | ESTIMATED shipping time** |
|---|---|---|
| Singapore | Local shipping | 2-4 working days |
| Australia | Local shipping (Postal) | 3-5 working days |
| Malaysia | Local shipping | 2-4 working days |
| The Philippines | Local shipping | 2-4 working days |
| USA | Local shipping | 1-4 working days |
| ALL OTHER COUNTRIES | International Postal shipping | 4-14 working days (longer in rare cases of customs retention) |
*Local shipping means that stocks are stored in and fulfilled locally from the respective countries, hence the shorter shipping times.
**Shipping time refers to the time between order confirmation and your package reaching your address.
Shipping Policy
All orders come with tracking info, which you will receive via email when processed and packed by the respective countries' fulfilment teams.
Please note that some countries (e.g Canada) require the buyer to pay customs taxes.
Please also note that customers may be charged redelivery fees for failed deliveries stemming from the customer's oversight (e.g. incorrect address details).
Refund Policy
We offer every customer a full refund on their first order up to 1 unit of DrinkAid Complete Alcohol Defence, within 15 days of purchase. Refunds will not be given to repeat or recurring customers.
Due to the ingestible nature of our product, we do not accept returns or exchanges.
To request a refund, simply email orders@drinkaid.co and tell us about your experience. We’ll be more than happy to assist you.